Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with part labels and in its original packaging. You’ll also need proof of purchase. Items sent back after 30 days or in used condition may incur a restocking fee or be refunded as store credit.

To start a return, you can contact us at sales@zcardepot.com. If your return is accepted, we’ll send you a return form with instructions on how and where to send your package. Items sent back to us without first requesting a return may be refused, incur a restocking fee or be refunded as store credit.

The original shipping cost and insurance are non-refundable. You will also be responsible for return shipping costs unless approved otherwise. Please keep the return tracking number for your records.

You can always contact us for any return question at sales@zcardepot.com.

Send Returns to:

Z Car Depot

1744 E. Trafficway St

Springfield, MO 65802

Damages and Issues
Please inspect your order upon receipt and email us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Non-returnable Items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items), clearance items, and gift cards. Please email us if you have questions or concerns about your specific item.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.